Refund policy

All Sales Are Final!!

We do not offer refunds or exchanges for buyer’s remorse or incorrect size/style selection. Please double-check your order before completing checkout.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 3 days of delivery at sarah.plant@planted-in-stone.com with:

  • Your order number
  • Clear photos of the damaged item and packaging

If approved, we will offer:

  • Store credit, or
  • Repair (if the item is returned and the damage is fixable)

Because many of our pieces are one-of-a-kind, replacements are not guaranteed.

Covered:

  • Broken earring posts
  • Loose or missing stones
  • Broken chains or clasps
  • Severely bent, cracked, or crushed cuffs due to shipping

Not Covered:

  • Minor cuff bending that can be adjusted by hand
  • Bent earring posts
  • Missing earring backs
  • Tarnish or damage caused after delivery

Natural Characteristics & Vintage Pieces

Many of our items are handmade or vintage and may naturally show signs of age or craftsmanship. These are not considered defects.

Not Covered:

  • Vintage wear or patina
  • Natural stone imperfections (pits, matrix lines, color variations, or inclusions)
  • Cosmetic flaws consistent with handmade or aged pieces

Covered:

  • Major structural damage from shipping (e.g., broken stones, snapped chains, crushed settings)

Incorrect Items

If you received the wrong item, please contact us within 3 days of delivery.

To be eligible for store credit:

  • The item must be unworn and unused
  • Returned in original packaging

Adjustments

If your item needs resizing or minor adjustments after delivery (e.g., bracelet length, chain extension, clasp replacement), please contact us at sarah.plant@planted-in-stone.com.

  • Customers are responsible for all shipping costs associated with sending items back for repairs or adjustments.
  • Adjustments are offered as a courtesy when possible but are not guaranteed for all items.
  • Turnaround time may vary depending on the type of repair or adjustment requested.

Return Shipping Costs

All return shipping costs are the responsibility of the buyer. Shipping fees are non-refundable.

Need Help?

For any questions about returns, repairs, or exchanges, please email us at sarah.plant@planted-in-stone.com and we’ll be happy to help.